Return and Refund Policy

Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

The return of certain types of goods is not permitted. Therefore, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.

Other items not permitted for return:
Gift Cards
Personalized jewelry
Earrings, piercings

To complete your return, we require a receipt or proof of purchase.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be re-marketed in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete Products will not be returned.

Return costs remaining the responsibility of the Customer.

The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.

Do not return your purchase to the manufacturer.

Refunds

Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.

If approved, your refund is then processed and your original credit card or payment method is automatically credited within 14 days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, double-check your bank account first.

Then contact your credit card company, as it may take a little time for your refund to officially post.

Then contact your bank. The posting of a refund is often preceded by a processing time.

If you have completed all these steps and you still have not received your refund, contact us at the following address: Contact@malya.fr

Sale or promotional items (if applicable)

Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Trades

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at Contact@malya.fr and send your article to: MaLya, 24 rue Erik Satie, Combs La Ville, Ile de France, 77380, France.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.

Shipping

To return your product, you must send it to the following postal address: MaLya, 24 rue Erik Satie, Combs La Ville, Ile de France, 77380, France.

Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.

You need help ?

Contact us at Contact@malya.fr for any questions relating to refunds and returns.